Privacy Policy

Who we are

This Privacy Policy applies to Concrete Designs LLC (“we,” “us,” or “our”), a Florida-based concrete and outdoor living contractor operating at concretedesignsllc.com. We are headquartered in Hialeah, Florida, and we serve Miami-Dade and Broward Counties.

What information we collect

We collect personal information you voluntarily provide when you:

• Submit a contact or quote-request form
• Send us a text message, phone call, or email
• Apply for financing through one of our partner lenders (Wisetack, Wells Fargo)
• Communicate with our chat widget or AI assistant

The categories of information we may collect include: your name, phone number, email address, mailing or project address, ZIP code, project type, and any project details you share with us.

Information collected automatically

When you visit our website, certain information is collected automatically through standard analytics and advertising tools, including:

• IP address (typically anonymized)
• Browser type and version
• Device type (desktop / mobile / tablet)
• Pages visited and time spent on each page
• Referring website (how you arrived at our site)

We use Google Analytics 4, Microsoft Clarity, and the Meta (Facebook) Pixel to collect this information. These tools use cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and conduct on-site estimates
• Send you project updates, scheduling information, and invoices
• Process payments and financing applications (through secure third-party processors)
• Improve our website, services, and customer experience
• Comply with our legal obligations as a Florida-licensed contractor
• Send occasional marketing communications about our services (you can unsubscribe at any time)

Who we share your information with

We do not sell, rent, or trade your personal information. We share information only with the following categories of trusted service providers, and only as needed to deliver our services:

• Lending partners (Wisetack, Wells Fargo) when you apply for financing
• Payment processors (e.g. Jobber, Stripe) to handle invoices and payments
• Communications platforms (e.g. GoHighLevel/LeadConnector) used to manage our CRM, scheduling, and lead capture
• Analytics and advertising platforms (Google, Microsoft, Meta) as described above
• Government agencies and permit offices as required for the permits we pull on your behalf
• Subcontractors only when their role is required to complete your project — and only the information they need

We may also disclose information if required by law, court order, or to protect our rights or the safety of others.

Cookies and similar tracking technologies

Our website uses cookies to operate, remember your preferences, and measure performance. By using our site, you consent to our use of cookies. You can disable cookies through your browser settings, but parts of the site may not function correctly.

How we protect your information

We use reasonable physical, electronic, and procedural safeguards to protect the information we collect. Financial data (credit cards, financing applications) is handled by PCI-DSS-compliant third-party processors and never stored on our servers.

Your rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to record-keeping obligations Florida contractors must comply with)
• Opt out of marketing communications at any time by replying STOP to a text, clicking unsubscribe in an email, or calling us

To exercise any of these rights, email manny@concretedesignsllc.com or call 786-269-9215.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-party links

Our website may contain links to third-party sites (Wisetack, Google Maps, social media). We are not responsible for the privacy practices of those sites — please review their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Material changes will be noted at the top of this page.

Contact us

Questions about this policy? Reach out:

• Email: manny@concretedesignsllc.com
• Phone: 786-269-9215
• Address: Hialeah, FL (full mailing address available on request)

This privacy policy is provided as a good-faith summary of how we handle data and is not a substitute for legal advice. For questions about your specific situation, consult a licensed attorney.